|
Country Snapshot Click
here to Download
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| Monetary & Credit Policy For 2006-2007
Click
here to Download |
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A Reference Manual for Outward Foreign
Exchange Remittance
Click here to Download |
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| Exchange Facilities for Residents Click
here to Download |
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| Fair Practice code for Lenders Click
here to Download |
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| Bankers' Fair Practice Code Click
here to Download |
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| Bank Service Charges: Corporate Banking
Clients Click
here to Download |
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| Bank Service Charges: Private Banking
Clients Click
here to Download |
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| ECS Charges by Bank Click
here to Download |
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| Client Complaint Redressal and Banking
Ombudsman Scheme 2006 Valued Clients are requested
to kindly contact our concerned Branch Managers,who will be at your disposal
for redressal of any complaints that you may have to your satisfaction. If the redressal is not met
or addressed by our bank to your requirement, you may approach
the Banking Ombudsman. |
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| The Scheme and related information |
| RBI OMBUDSMAN SCHEME Click
here to Download |
| "Amendment to Banking Ombudsman Scheme,2006. |
| Bank customers can now appeal against the decision of the Banking Ombudsman where he has rejected the customer's complaint relating to matters falling within the grounds of complaints specified under the scheme. |
| The Reserve Bank of India has amended the Banking Ombudsman Scheme,2006 to enable the customers to appeal against the Banking Ombudsman's decision. The amendments are available here |
| The appellate authority for the Banking Ombudsman Scheme is the Deputy Governor of Reserve Bank of India." |
| Bankingcomplaint2006_Complaint form
Click
here to Download |
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| Grievance Redressal (POLICY ON HANDLING CLIENT COMPLAINTS)
Click
here to Download |
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BNP Paribas - India is also a member
of the 'Banking Codes
and Standards
Board of India - Mumbai'.
The copies of the "Code of Bank's Commitmens to Individua
Customers" are available at
the counters of all our branches.
The name of contact numbers of the
Code Compliance Officer :
Kasi Krishna
Code Compliance Officer,BNP Paribas-India
French Bank
Building, 62, Homji Street - Mumbai 400 001
Tel No 9122 22644277 & Fax No 91 22 22660144
Information required in terms of RBI Circular No.DBOD.
No.Leg BC. 60 / 09.07.005 / 2006-07 February 22, 2007
regarding Analysis and Disclosure of complaints - Disclosure
of complaints / unimplemented awards of Banking Ombuds
men along with Financial Results.
During the Financial Year 2006-07
| A. Customer Complaints |
(a) No. of complaints pending at the
beginning of the year 3
(b) No. of complaints received during the year 5
(c) No. of complaints redressed during the year 7
(d) No. of complaints pending at the end of the year 1
| B.
Awards passed by the Banking Ombudsman |
(a) No. of unimplemented Awards at
the beginning of NIL
the year
(b) No. of Awards passed by the Banking Ombudsmen NIL
during the year
(c) No. of Awards implemented during the year NIL
(d) No. of unimplemented Awards at the end of the
year NIL
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| Addresses Banking Ombudsman Click
here to Download |
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| Client Information on KYC and AML Click
here to Download |
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Bank's Policy document on
(i) immediate credit of local / outstation cheques
(ii) time frame for collection of local / oustation cheques
and
(iii) interest payment for delayed collection |
|
BNPP Cheque Collection Policy Click
here to Download
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| Please Note:To view document
downloads on this site available in Adobe Acrobat format,
you must have Adobe Acrobat Reader installed on your computer.
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